Cancellation Policy

One-off bookings can be rescheduled or cancelled free of charge up to 24 hours before the scheduled visit. Cancellations made less than 24 hours in advance, or a missed visit due to no access to the property, may be subject to a cancellation charge — see our Terms of Service for full detail.

Recurring plans (weekly and fortnightly) can be paused or cancelled at any time from your account, with no minimum contract term. Cancelling a recurring plan stops future billing from the next scheduled charge — it does not retroactively refund the current billing period.

This page is a general policy summary, not a substitute for the full Terms of Service. If anything here is unclear, contact us before booking.