Refund Policy

If you're not satisfied with a visit, contact us within 24 hours and we'll return to put it right at no extra charge before any refund is considered.

One-off payments are refundable in full if a booking is cancelled with more than 24 hours' notice, or if we're unable to deliver the service as booked. Cancellations inside the 24-hour window follow our Cancellation Policy and may not be eligible for a full refund.

Recurring plan charges are billed monthly in advance; no partial-month refunds are issued for cancellations mid-cycle, but no further charges apply once a plan is cancelled.

This page is a general policy summary, not a substitute for the full Terms of Service. If anything here is unclear, contact us before booking.